Returns & Cancellations
ENAVA Returns & Refunds
We have a 2-day Exchange and Return policy. Within two days of receiving the product, please raise the exchange/return request. Once the exchange is approved, you'll receive the new item within 5-7 days.
To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. No refund only exchange if the product gets damaged in transit from our end. Unpacking the video is compulsory, to be sent to us, as you write an email to us.
To start a return, you can contact us at support@enava.in. Please note that returns will need to be sent to the address which will be shared via email
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Cancelation Policy
Once the product is shipped, we don't have a cancelation policy. In order to cancel the order, please write to support@enava.in, within 24hrs of placing the order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Unpacking the video is compulsory, to be sent to us, as you write an email to us.
You can always contact us for any return/refund/cancellation related questions at support@enava.in